Di-Monty Training Solutions

SIR40136

Certificate IV in Retail Management SIR40316

Requires 11 units for the qualification (7 core plus 4 electives)

Core Units:

Monitor retail store financials (SIRRRTF002 – 40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.

Create a customer centric culture (SIRXCEG004 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.

Maintain employee relations (SIRXHRM002 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.

Lead a frontline team (SIRXMGT002 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance.

Maintain store security (SIRXRSK002 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment.

Achieve sales results (SIRXSLS003 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.

Maintain workplace safety (SIRXWHS003 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to ensure organisational policies and procedures and legislative requirements are adhered to in the workplace by monitoring and coordinating workplace health and safety practices.

 

Electives:

Coordinate implementation of customer service strategies (BSBCUS401 – 40 nom hours)
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

Work with diverse people (CHCDIV001 – 40 nom hours)
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Handle food safety in a retail environment (SIRRFSA001 – 40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures.

Roster staff (SITXHRM002 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.

Promote innovation in a team environment (BSBINN301 – 40 nom hours)
This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

Implement operational plan (BSBMGT402 – 40 nom hours)
This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

Control stock (SIRRINV002 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.

Coordinate visual merchanidising activities (SIRRMER003 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to coordinate store visual merchandising activities and ensure adherence to organisational standards, policies and procedures for the display of merchandise.

Develop personal productivity (SIRXIND005 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to improve personal productivity in the workplace by assessing current skill level and engaging in personal development to address identified skill gaps.