Di-Monty Training Solutions

SIR30216

Cert III in Retail Operations SIR30216

Requires 13 units for the qualification (8 core & 5 elective)

CORE Units:

Engage the customer (SIRXCEG001 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Assist with customer difficulties (SIRXCEG002 – 40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Build customer relationships and loyalty (SIRXCEG003 – 40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Work effectively in a team (SIRXCOM002 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Work effectively in a service environment (SIRXIND001 – 45 nom hours)
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Identify and respond to security risks (SIRXRSK001 – 45 nom hours)
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks. It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.

Sell to the retail customer (SIRXSLS001 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale. This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

Contribute to workplace health and safety (SIRXWHS002 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice. This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

 

ELECTIVE Units:

Promote team cohesion (SIRXCOM003 – 30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to create a team and workplace culture that supports the achievement of organisational goals and objectives. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Provide responsible service of alcohol (SITHFAB002 – 10 nom hours)
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

Receive and handle retail stock (SIRRINV001 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

Produce visual merchandise displays (SIRRMER001 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

Balance and secure point-of-sale terminal (SIRRRTF001 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to balance and reconcile a register or terminal in a retail environment, clear registers, count money, calculate non cash transactions, and reconcile and record takings.

Train others in frontline tasks (SIRXTAD001 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to provide informal on-the-job training to frontline team members.

Build sales of branded products (SIRWSLS003 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to plan, implement and report on sales and promotional activities in a territory. It applies to individuals working in sales roles who take responsibility for building sales in a territory within established organisation policies and procedures.

Organise and maintain the store environment (SIRXIND002 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.

Organise personal work requirements (SIRXIND003 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements. This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.