Di-Monty Training Solutions

SIR20216

Certificate II In Retail Services SIR20216

Requires 12 units for this qualification, 7 Core plus 5 Elective

Core Units:

Engage the customer (SIRXCEG001) (30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

Communicate in the workplace to support team and customer outcomes(SIRXCOM001) (40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.

 

Work effectively in a service environment (SIRXIND001) (45 nom hours)
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

Organise personal work requirements (SIRXIND003) (20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

Advise on products and services (SIRXPDK001) (30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

Identify and respond to security threats (SIRXRSK001) (30 nom hours)
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

Contribute to workplace health and safety (SIRXWHS002) (20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

Elective Units:

Handle food safely in a retail environment (SIRRFSA001) (40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures.

Receive and handle retail stock (SIRRINV001) (35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

Produce visual merchandise displays (SIRRMER001) (35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

Follow point-of-sale procedures (SIRXSLS002) (20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.

Use business technology (BSBWOR204) (20 nom hours)
This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

Use strategies to respond to routine workplace problems (FSKLRG09) (15 nom hours)
This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.

Organise and maintain the store environment (SIRXIND002) (20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.