This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Requires 12 units for this qualification, 1 Core plus 11 Elective
Apply knowledge of WHS legislation in the workplace (BSBWHS302 – 20 nom hours)
This unit describes the performance outcomes, skills and knowledge required to understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace.
SUGGESTED ELECTIVE UNITS:
7 of the elective units must be selected from the elective units listed below. 4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification. Visit www.training.gov.au for a complete list of electives.
Deliver and monitor a service to customers (BSBCUS301 – 35 nom hours)
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.
Work effectively with diversity (BSBDIV301 – 30 nom hours)
This unit specifies the outcomes required to recognise individual differences and respond sensitively, and work effectively with individual differences.
Maintain financial records (BSBFIA301 – 60 nom hours)
This unit covers the maintenance of financial records for a business. It includes activities such as the maintenance of daily financial records, including reconciling debtors’ and creditors’ systems and preparing a maintaining a general ledger and preparing a trial balance.
Maintain business resources (BSBADM311 – 20 nom hours)
This unit covers the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks
Organise workplace information (BSBINM301 – 30 nom hours)
This unit covers the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and information management systems.
Utilise a knowledge management system (BSBINM302 – 50 nom hours)
This unit specifies the outcomes required to access and use a knowledge management system, input into a knowledge management system, and contribute to monitoring, reviewing and improving a knowledge management system and work practices.
Promote innovation in a team environment (BSBINN301 – 40 nom hours)
This unit covers the skills and knowledge required to contribute ideas for improved work practices and to support the implementation of innovative work practices to effect change.
Use simple relational databases (BSBITU311 – 25 nom hours)
This unit describes the skills and knowledge required to use simple two-table relational databases with reports and queries, for storage and retrieval of information.
Create electronic presentations (BSBITU312 – 20 nom hours)
This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.
Design and produce business documents (BSBITU306 – 80 nom hours)
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
Design and produce spreadsheets (BSBITU314 – 20 nom hours)
This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications.
Organise personal work priorities and development (BSBWOR301 – 30 nom hours)
This unit covers the skills and knowledge required to organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.
Contribute to effective workplace relationships (BSBFLM303 – 40 nom hours)
This unit covers skills and knowledge required to develop, establish and maintain effective workplace relationships and networks.
Contribute to team effectiveness (BSBFLM312 – 40 nom hours)
This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.
Support a workplace learning environment (BSBFLM311 – 40 nom hours)
This unit describes the performance outcomes, skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.
Write simple documents (BSBWRT301 – 30 nom hours)
This unit specifies the outcomes required to plan, draft and review a basic document before writing the final version.
Implement and monitor environmentally sustainable work practices (BSBSUS401 – 40 nom hours)
This unit covers the maintenance and monitoring of the organisation’s environmental policies and procedures as an integral part of the organisation’s business operations.